Refund policy
Last updated: 28 August, 2026
Digital Products
Gandrud Visuals (Michelangelo Media AS) sells digital products, including Lightroom presets and PDF photography guides.
Digital products are delivered electronically and cannot be returned in the same way as physical goods. The terms below explain the refund conditions that apply to our different digital products.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
14-Day Money-Back Guarantee — Lightroom Presets
Our Lightroom presets are covered by a voluntary 14-day money-back guarantee.
If you are not satisfied with your presets, you may request a full refund within 14 days of your purchase date.
To request a refund, contact us at hello@gandrudvisuals.com with:
- Your order number or the email address used at checkout
- A short note about what did not work for you
We appreciate the feedback as it helps us improve our products.
This voluntary money-back guarantee applies specifically to our Lightroom presets and does not apply to PDF guides.
PDF Photography Guides
Our PDF photography guides are not covered by the voluntary 14-day money-back guarantee offered on Lightroom presets.
However, you may have a statutory right of withdrawal depending on where you live. In particular, consumers in Norway, the EU and EEA generally have a 14-day right of withdrawal for online purchases where no applicable exception applies.
If you are entitled to a statutory right of withdrawal and wish to use it, contact us at hello@gandrudvisuals.com within the applicable withdrawal period and clearly state that you wish to withdraw from your purchase.
You do not need to provide a reason when exercising a statutory right of withdrawal.
If you withdraw from the purchase of a digital product, you must stop using the digital content and must not share or otherwise make it available to third parties.
Outside any applicable statutory right of withdrawal, refunds for PDF guides are generally not offered once the product has been delivered, except where the guide is defective, incorrect, or there is a delivery issue that we are unable to resolve.
Problems With a Digital Product
If:
- You do not receive access to your digital product
- You receive the wrong file
- The file is corrupted, incomplete or unusable
- You are charged more than once for the same order
please contact us at hello@gandrudvisuals.com.
We will first try to resolve the issue by providing the correct or working file. Where appropriate, we will issue a refund instead.
Physical Prints
Gandrud Visuals also sells physical photographic prints.
If you are a consumer with a statutory right of withdrawal, you may notify us that you wish to withdraw from your purchase within 14 days of receiving your order. Under EU consumer rules, customers are generally responsible for the direct cost of returning goods where they were informed of this before purchasing.
To arrange a return, contact hello@gandrudvisuals.com before sending the print back so that we can provide the appropriate return instructions.
After notifying us of your withdrawal, the print should be returned without undue delay and within the period required by applicable law.
Returned prints should be handled only as necessary to inspect them. Where permitted by law, we may deduct an amount reflecting any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Where required by applicable law, eligible standard delivery costs will also be refunded.
Damaged, Defective or Incorrect Prints
If your print arrives damaged, defective or different from what you ordered, please contact us at hello@gandrudvisuals.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs showing the damage or incorrect product, where possible
We will work with you to arrange an appropriate replacement or refund.
Refunds
Where a refund is due, it will normally be issued to the original payment method unless otherwise agreed.
Refunds required under applicable consumer law will be processed within the legally required timeframe. After a refund has been issued by us, your bank, card issuer or payment provider may take additional time to make the funds available in your account.
How to Contact Us
For refunds, returns, withdrawal requests or problems with an order, contact:
Michelangelo Media AS (Gandrud Visuals)
Org. no.: 935 656 273
Postboks 4128 Sjølyst
0217 Oslo
Norway
Email: hello@gandrudvisuals.com